Head of Operations
As Head of Operations, James takes responsibility for the smooth running of our busy office. He is considered to be the most important person in the company due to his management of our FCA accreditation & systems. James will also add his support to the frontline team when it all gets a bit too manic.
He has 24 years’ operational experience with Barclays Bank before redundancy offered James the opportunity to experience working within other sectors including a regional housing association where he managed their busy and high performing contact centre.
Married with twin boys, he spends much of his time active and focused on enjoying family life, as well as trying to keep in good shape.
Random Fact: James is a bit of a petrol head and lists a Ford Fiesta XR2 (Mark 1) as one of his favourite cars of all time.